Gencor’s help-desk provides 24/7 telephone technical trouble-shooting for both electrical and mechanical problems. Programming and software changes can be made remotely through our exclusive Ultraplant modem support network.
“Bravo to your support people, as most of our problems are fixed via telephone (computer) in a matter of minutes.” - Brian Soloski, Pallette Stone Corp.
Regional Technicians
In addition, Gencor maintains localized field technical support in many regions of the country to assure faster response to you jobsite. Each field technician is factory trained and a graduate of the Gencor University of hot mix plants. Whether you need a burner tune-up or a major equipment upgrade, Gencor has the specialized talent to make it happen.
“It is with great confidence and assurance we recommend Gencor as a supplier of equipment for the asphalt industry. They have always exceeded our expectations in service and products with customer support being notable.” - Michael Mancuso, Middlesex Asphalt
Large Parts Inventory
Gencor has two warehouse locations comprising over 50,000 of the latest parts inventory to assure quick response when you need a part in a hurry. Gencor’s team of parts professionals are available to assist you 24/7 including holidays and weekends.
Erection Assistance and Turnkeys
Gencor offers a full range of erection and supervisory labor assistance on any project regardless of size. Gencor has experience with some of the largest and most complex hot mix projects in the world and can provide full on-site total turnkey management including site engineering, foundations, electrical, erection, start-up and training. We also offer modified erection services and supervisory assistance to your own labor.
Permitting Assistance
Gencor’s Ultraplants and Ultraflame burners have set the environmental standard over the last 50 years and as a result, are the cleanest operating hot mix plants in the world. Over that time we’ve learned a thing or two about the ever increasing environmental requirements and your needs as a hot mix contractor. That’s why Gencor offers expert advice and technical assistance for permitting and environmental compliance. Whether you need help with a permit application or require consulting services, we can help
